ID Dataweb COO Matt Cochran authored an article in Hotel Online on how hotels can safeguard guests against cyber threats without adding friction to the experience. He highlights risks in loyalty programs, call centers, and third-party vendor access, noting how attackers exploit hospitality’s speed and convenience. Cochran recommends zero trust models, adaptive verification, and stronger vendor governance as essential measures to protect guest trust, loyalty rewards, and brand reputation.
Read the full article on Hotel Online.
