Category: Identity operations

Designing a Call Center Fraud Prevention Program: From Agent Training to Automated Controls

Designing a Call Center Fraud Prevention Program: From Agent Training to Automated Controls

Every enterprise call center fraud prevention program faces the same design tradeoff: how much of the identity verification burden should rest on agents, and how much should shift to automated controls? Most organizations still lean heavily toward the agent side. They invest in training, create verification scripts, and assume that…

How to Secure Workforce Identities Across Hybrid and Multi-Cloud Environments

How to Secure Workforce Identities Across Hybrid and Multi-Cloud Environments

Large enterprises and government agencies now manage workforce identities across dozens of cloud services and for thousands of employees and third-party contractors who may never set foot in a physical office. This level of sprawl makes identity a critical factor in determining whether an organization’s broader security architecture is resilient…

How ID Dataweb Enables IAL2-Compliant Identity Proofing at Scale

How ID Dataweb Enables IAL2-Compliant Identity Proofing at Scale

In July 2025, the National Institute of Standards and Technology (NIST) released the final version of Special Publication (SP) 800-63, Revision 4. This update reflects nearly four years of research, two public draft cycles, and close to 6,000 public comments. The revision defines updated Digital Identity Guidelines designed to…

Risk Signal Strategy: Which Signals Matter for Each Identity Fraud Type

Risk Signal Strategy: Which Signals Matter for Each Identity Fraud Type

Most enterprises collect more authoritative identity data and risk signals than they act on. They also lack clearly defined relationships between specific risk signals and specific identity fraud types. A device fingerprint that is effective against credential stuffing may be irrelevant for synthetic identity fraud. A phone number check that…

IAM Tools Explained: Where Enterprise Identity Architectures Succeed or Fail

IAM Tools Explained: Where Enterprise Identity Architectures Succeed or Fail

The identity and access management (IAM) ecosystem now spans at least six functional categories, and the relationships between those categories matter more than any single product decision. Security teams evaluating their IAM architecture need to understand where coverage gaps emerge between categories and what questions to ask before consolidating or…

5 Signs Your Enterprise Is Vulnerable to Account Takeover Fraud

5 Signs Your Enterprise Is Vulnerable to Account Takeover Fraud

Many organizations do not miss account takeover attacks because they lack controls. They miss them because they interpret the wrong risk signals or reduce useful signals to a simple pass-or-fail outcome. The issue is not only whether a credential, device, phone number, or recovery factor can be validated. It is…

Vendor Sprawl in Enterprise Identity Security: Risks, Costs, and How to Fix It

Vendor Sprawl in Enterprise Identity Security: Risks, Costs, and How to Fix It

Addressing cybersecurity vendor sprawl is challenging because it is typically the result of reasonable decisions made under real constraints. In identity security, that drift is even easier than in other domains. A new tool can “work” while only touching a siloed component of the identity lifecycle—whether enrollment, login, privileged access,…

Credential Compromise is the Leading Attack Vector: Why Enterprise Security Must Shift to Identity Threat Detection 

Credential Compromise is the Leading Attack Vector: Why Enterprise Security Must Shift to Identity Threat Detection 

Some of the most disruptive breaches in recent years began with nothing more than a compromised credential. Organizations that continue to focus primarily on perimeter controls and point-in-time authentication are defending against an outdated threat model.

What Is Cyber Threat Intelligence? A 2026 Enterprise Identity Security Guide 

What Is Cyber Threat Intelligence? A 2026 Enterprise Identity Security Guide 

When we talk about cyber threat intelligence in 2026, the perimeter that matters most is identity. Intelligence enterprises need to defend against identity-based attacks looks different from the traditional threat feeds most security operations centers rely on. 

How State and Local Government Agencies Can Shut Down Identity-Based Attacks 

How State and Local Government Agencies Can Shut Down Identity-Based Attacks 

This blog examines how traditional identity verification and access management controls are increasing risk for state and local government agencies. It also explains how identity threat detection and risk mitigation can strengthen existing defenses and better protect public sector systems.Â