Phishing has always been a numbers game, but artificial intelligence (AI) is changing the rules. Fraudsters now use AI to craft more convincing and human-like scams at scale.

Attackers thrive on predictability. When every customer encounters the same authentication flow, a fraudster who defeats it once can repeat the attack at scale. What is needed is an approach that dynamically adjusts defenses based on risk.

Unlike traditional robocalls, AI-generated voices sound natural. This guide explores how AI voice fraud exploits conventional call center security and how a multi-layered identity verification strategy can stop it.