Case Studies
Swiftly Adapting Identity Security Policies to Address Scattered Spider Attack
Industry
Travel & Hospitality
Company Size
110,000+ employees
Region
Global
The Challenge
After receiving an FBI briefing on an ongoing helpdesk impersonation campaign by the cybercriminal collective Scattered Spider targeting peer airlines, the organization recognized critical gaps in its ability to protect both internal and customer-facing help desk operations.
The Impact
Inconsistent coverage across help desk channels created exploitable vulnerabilities, leaving the organization exposed to impersonation attacks.
The Benefits
By leveraging the ID Dataweb platform, the airline was able to
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Adjust their existing identity security policies to include their help desk workflows in the overall identity threat detection assessment
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Map each reset path—voice, chat, email—and force them through the same policy
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Extend the coverage to their third parties, specifically contractors and suppliers
ID Dataweb helps organizations deliver real-time identity threat detection with less friction and greater confidence.
Case Studies
